Contract
Where we enter into an oral (often mistakenly called verbal) contract, this is legally binding. We will honour our contract with you, and consider our word is our bond. This applies whether gold has gone up or down since the time the agreement was made.

Customer Identification
In addition to our obligation under anti money laundering laws. When we enter into a contract with you, we need to know who we are dealing with, and we expect to be given your correct full name, address and other contact details. If these are not supplied correctly, we reserve the right to avoid or modify the terms of the contract.

Two Way Trust
Unfortunately, because we are expected to deal with complete strangers and members of the public, we regrettably find we are not able to rely completely on the word of all our customers to keep their side of the contract. This is why we ask for your written confirmation, and payment without delay. If we believe your confirmation and / or payment has been posted to us late, then we reserve the right to avoid or renegotiate the contract. If your order is simply delayed in the post, then we will honour it. This is to avoid unscrupulous individuals who might watch the gold price for a few days before deciding whether to post their order, which would effectively mean we were granting a free option.
We also find that a few customers will change their mind, and decide to cancel the contract or stop their cheque. Coincidentally this tends to happen when gold prices have dropped since the deal was agreed.
We do not accept unilateral cancellation.

Payment
You will notice that we ask for confirmation of your order, and payment without delay after any agreement. This is to minimise the risks to which we are exposed.

Delivery Time
Our delivery time to you will not be "of the essence" to the contract. Delays can and do occur in us receiving inward deliveries, and checking, packing and despatching orders. If you need delivery by a particular guaranteed date or time, you must state this before completing an agreement with us, and higher prices and / or stricter payment conditions may apply. While we will usually try to meet your reasonable wishes, it is not fair to try to impose post additional agreement terms on us.

Stocks And Deliveries
We do carry substantial stocks of many different types and qualities of gold coins, however most of our bullion deals are done on the basis of stock which may be in transit to us, or which we may have not yet bought. A large part of our job is to manage the flow of each type of coin, balance of sales and purchases, and to manage stocks, inward deliveries and outward shipments, and payments in both directions. In most cases we do not have a single "official" supplier, but act as a marketmaker in a diverse marketplace.

Security and Discretion
Because we carry a large value of stock, and handle high value goods, we have to be constantly aware of our own physical security, and also need to be discreet about deliveries and collections of goods. For this reason we are always reluctant to disclose too many details of our operation, although you will notice that otherwise we try to be very transparent about our pricing structure and supply a large amount of information about our products.

Our Risks
It is difficult for us to explain to non-dealers the risk which we take when transacting deals. Anybody who has any experience as a dealer will fully understand and need no explanation, those who have never done so often fail to understand, we will attempt to list and explain some of these risks. Many of our conditions are aimed at protecting ourselves against or minimising these risks.

• Customer may fail to carry out contract, or may change his mind.
• Customer may pay us or supply confirmation late.
• Gold prices, or premiums may change against us in the time, however long or short, between us selling, and covering the deal.
• Particular types of coin may become temporarily unavailable between deal and cover.
• Inward deliveries may be lost or delayed. Even though loss would be covered by insurance, this might necessitate duplication of purchase to enable reasonable delivery date.
• Exchange rates may fluctuate against us between deal and currency cover. Sometimes we buy in currencies other than pounds sterling.
• Incoming goods may be delayed in customs.
• If we are collecting, we may be adversely affected by flights delays, cancellations, or missed flights due to lengthy security and customs procedures.
• Customers cheque may bounce or need representing.

Our Confirmation
It is not our normal procedure to send a contract note, order confirmation, or payment receipt except with the goods when despatched. If you wish to receive any of these please let us know.

Buying and Selling
Although we have referred mainly to customers as buyers, these notes should be understood to apply similarly to customers who are selling to us, in which case we expect shipment to us without delay, and we will make payment by return post.

Legal Hearings
Although in a perfect world it should never be necessary to invoke legal proceedings, any hearings should be held at or as near to Blackpool as possible.
We would prefer to blacklist unethical or difficult customers rather than take legal action, but we do reserve the right to do so at our discretion.

Assurance
Some of our terms may appear slightly one-sided, and indeed we publish them here to protect ourselves, mainly from individuals who may have a different understanding, opinion, or other notion of the manner in which we conduct or should conduct business. When we deal with other similar professionals such as banks, we have never experienced any problems which could not be sorted out quickly and amicably, any problems which occur tend to be with non-professionals.
As stated near the top of this page, our word is our bond. We are a long established (before 1964) and profitable business, we have substantial assets, and adequate insurance. Any payments you make to us will be properly accounted for, and your goods will be despatched to you in a proper manner in reasonable time. If you wish to wish to take up any references about us, or make any commercial or credit enquires, please feel free to do so before entering into any contract with us.

Terms and Conditions
Again we repeat that this page is intended to explain and supplement our main terms and conditions page, and should be read in conjunction with it.